Privacy Policy

1. Information We Collect

• Personal Information: Name, billing and shipping address, phone number, email address, and payment details
• Order Details: Products purchased, order history
• Account Information: If you create an account, we store your login details (excluding passwords)
• Device Information: IP address, browser type, time zone, pages visited (via cookies and analytics tools)

2. How We Use Your Information

• Process and fulfill your orders
• Send you order confirmations, updates, and invoices
• Respond to inquiries and customer service requests
• Improve our website and services
• Send marketing communications (if you’ve opted in)

We do not sell or share your data with third parties for marketing purposes.

3. Legal Basis for Processing

• Contractual necessity (to process orders)
• Legal obligations (e.g., tax and accounting)
• Consent (for marketing, where applicable)
• Legitimate interest (to improve our services)

4. Data Storage and Security

Your data is stored securely on encrypted servers. We use SSL encryption and secure payment gateways. Payment details are processed by trusted third-party providers and are not stored on our servers.

5. Sharing Your Information

We may share your information with:

• Delivery companies (e.g., couriers for shipping your order)
• Payment processors (e.g., Stripe, PayPal)
• Professional service providers (e.g., web hosting, analytics)

All partners are GDPR-compliant and process data only on our behalf.

6. Your Rights

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing or request data portability
• Withdraw consent at any time (for marketing)

To exercise your rights, email us at: support@radiator-co.uk

7. Cookies

We use cookies to improve user experience, analyze traffic, and support site functionality. You can control cookies via your browser settings. For more details, see our Cookie Policy.

8. Retention

We retain your data only as long as necessary for order processing, customer service, or legal compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.